🛺 India GO

Delete your account and data

This page explains how to delete your India GO account (developer: India GO) and the data associated with it.

Option 1: delete in the app (instant)

Open the India GO app.
Go to the Profile tab and tap the gear icon (Settings).
In the Account section, tap Delete Account.
Confirm. Your account and synced data are removed immediately.

Option 2: request by email

If you can't access the app, email [email protected] from the address associated with your account and ask us to delete it. We process requests within 30 days.

What gets deleted

Your account and sign-in (email, Google or Apple). If you signed in with Apple, the app's access to your Apple ID is revoked.
Your profile: name, username and profile photo.
Your synced data: saved places and cities, visited cities, passport stamps, your traveller profile (including interests and faith) and saved visa trips.
Your device records with push tokens, your usage summary and the purchase records linked to your account.

What may be kept

If you submitted a visa assistance or feedback request, those messages (and the contact details you provided) may be retained by us and our visa partner to handle your request. To have these deleted too, mention it in your email to [email protected].
Analytics data is kept for up to 14 months and crash reports for up to 90 days; aggregated reports that do not identify you can be kept longer.
Apple and Google keep their own records of your purchases. Deleting your account does not cancel a subscription: cancel it in the App Store or Google Play.
Records we must keep for legal, tax, or fraud-prevention reasons, where applicable.

For full details on how we handle data, see our Privacy Policy.